Frequently Asked Questions

All Courses and memberships programs at Relearn at intake based. You are never learning alone; you progress through all our courses with your fellow learners – interacting with your fellow learners and instructors as you go.

We sure do. We understand that in these uncertain times spreading the load helps. You will have the option to pay in full or spread payments at checkout when you book.

We understand that people learn in different ways so we have courses and programs to suit all.

Online courses

Intake based online courses running over 4, 6 or 10 weeks. Check out our online courses

In-person courses

Intake based in-person courses running over 10 weeks. Check out our in person courses

Memberships mentoring programs

Intake based online mentoring programs running over 12 months. Check out our membership programs

As we have 3 different learning paths it does differ but these are good guides to follow:

Online courses

You will need to set aside 1 hr a week for your live learning session plus 5 – 7 hours to cement your new found digital knowledge via activities, online materials and implementation.

In person

You will need to set aside 3 hrs a week for your in-person class plus 3 – 4 hours to cement your new found digital knowledge via activities, online materials and implementation.

Memberships

You will need to set aside 1 – 2 hr a month for your live learning & expert session and 2 – 3 hours a week to interact with your peers, complete activities and implement your learning.

Relearn specialises in digital marketing education for small businesses. Martin (our founder and lead instructor) has over 20 years of experience in digital working with 100’s of small businesses across retail, hospitality, lifestyle, ecommerce and list goes on. In addition our industry experts and mentors have been selected to add unique knowledge and skills to your learning. So whatever industry you are in weather that b2b, service sector, SaaS or a local shop or cafe owner our courses are designed for you.

Not sure if we are right for you and what to check – drop us an email or pop a question in the messenger and we will be happy to chat about who you are and we can help.

There are no prerequisites, although many of our learners are familiar with basic marketing concepts and have some experience with digital campaigns, it is in no way required. So whether you’re brand new to the field or you’re looking to get more from existing campaigns, our courses will enable you to understand how to put digital to work for you and your business.

We try to keep things light on so you can focus on implementing your knowledge. Some courses require access to social and digital platforms, these requirements are clearly stated in advance – so no hidden surprises.

Learners on all courses will need the following:

Laptop/computer

A laptop (or computer if that’s your jam) is a must and its best to ensure it is in good working order. You will need good reliable internet to access the learning bombs we drop via live webinars sessions too.

Facebook

We use facebook groups to encourage peer to peer learning, conduct our live video sessions and share course materials. So a working facebook account is a must – if you are not a facebook user then we are probably not for you.

Google Drive

We use Google Drive to share materials and support your project through templates, workbooks and activities. If you have a gmail account then you have access to Google drive – simple.

In addition to the high fives from us and your fellow learners we use Credly to provide you with some super cool badges. You can then share these with your community to show them just how darn clever you are.

This is the hard part. We are a small business too and spend every day trying to be the best we can be. We want to hand the power of digital to you – the small business owner/employee. We love what we do and hope (like with all fingers crossed) that you like the courses we build for you.

To help us do this we have some clear cancellation and refund policies. These are highlighted before booking any of course – We want to be transparent with y’all.

 

Cancellations and refunds

In-person workshops

If you are unable to attend your booked workshop, you are able to receive a credit for the full amount paid if you give us at least 30 days notice before the date of your booked workshop. Credits issued will be valid for 12 months and can be redeemed on any in-person workshop or online training.

Online courses & memberships

Due to the digital nature of our online courses and memberships and the resource requirements we don’t offer refunds.

In limited circumstances we do offer transfers and substitutions. Please see our full terms and conditions for more details.

You will be working on your business. All out courses have workbooks and templates designed to get you applying the knowledge you learn on your business. We want to see those social posts, blog posts, landing pages and paid ads. Our learning is about giving you the tools to confidently manage your digital marketing through internal and external teams. Its all about handing the power of digital marketing to you baby.

All our courses will have a lead mentor/instructor to help guide you through the course. They will lead the webinar seesion or in person classes and be your main point of contact. They will be joined by industry experts that will being unique knowledge and skills to enhance your learning experience.

Each course page details the instructors and mentors so you know who’s whos in the zoo.

To ensure your mentors focus on you our learning support team will be on hand throughout the course. They are there for all the fiddly “I cannot login” “where is this…” questions.

We let you know how this all works when you get started. We are with you every step of the way with our support teams and mentors online when you need them most.

Can't find an answer to your question?

Drop us an email or hop on messenger and we’ll help you out.

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